Delivery without the drama
Shipping, returns, and discreet order help.
Rates and delivery estimates appear at checkout before payment. If something feels unclear, email us before you order and we will help.
Quick support
For order questions, send your order number to support@lovelacy.com.
Start support requestProcessing
Orders are usually prepared within 1-2 business days, excluding weekends and holidays.
Tracking
When tracking is available, it is sent to the email used at checkout.
Discretion
We keep order support private and practical. Contact us if you have delivery privacy questions.
Returns
Unopened, unused, original packaging.
30-day request window
Return requests must be made within 30 days of delivery.
Hygiene and safety
Intimate wellness products must be unused, unopened, and in original packaging to be eligible for return.
Refund timing
Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping fees may be non-refundable unless the return is due to our error.
Damaged, defective, or incorrect?
Contact us within 7 days of delivery with photos of the item and packaging so we can help resolve it.
Email order support